Below are the terms of service. You agree to the following when purchasing Petal Pressed Studio services.
PAYMENT
When you are contacting Petal Pressed Studio (PPS) about preservation within a week of, or after your wedding/event has occurred, the full price may be requested to be paid at the time of placing your order. Where your wedding/event is yet to occur a deposit can be made to secure your date, with the remaining amount to be paid in full before your wedding/event, unless agreed otherwise. PPS asks for prompt payment of final balances upon receipt of invoice. Reminders will be sent once the payment date (noted on your invoice) has passed & if payment is very late interest may be added. Design work will not commence until payment is made.
REFUNDS
You understand that once purchased there are no refunds or cancellations unless the event is cancelled or you request the refund at least 21 days before the event date. Where the final balance has been paid, if your space can be filled by a new order you will be fully refunded (minus your deposit), else a 60% refund will be made. Where only a deposit has been made, this is non-refundable. Where your frame has been finished, no refund is possible. If you later decide you only want your flowers pressing & returned, not in a frame, a partial refund may be available, minus the cost for admin & pressing/checking time, & postage. This option is available at PPS's discretion.
COMMUNICATION
PPS will communicate with you via email, Etsy or text/WhatsApp regarding the status of your flowers & to send any layout designs for comment/approval. PPS understands everyone’s lives are busy & things come up, but asks for a response or acknowledgement of such communication within 72 hours.
SENDING YOUR FLOWERS
PPS strongly recommends that bouquets/event flowers are sent via next day delivery with Royal Mail Special Delivery, or a trusted specialist next day courier. PPS must receive your bouquet/special event flowers within 5 working days after the wedding/event - the sooner they are received the better the outcome of your flowers, 1-3 days is ideal. You understand that flowers may brown or lose petals whilst in transit & that PPS will work with the flowers in the condition they arrive. If your flowers arrive & are unworkable, or are lost in transit, you have the option to order replacement stems to be used. A quote will be obtained for replacement stems by PPS and sent to you. If you do not wish to proceed with your order a 60% refund will be available. You agree to review the posting & care instructions prior to your wedding/event. If your wedding/event takes place on a Friday, PPS recommends that you wait until the following Monday before sending your flowers. PPS will not return any containers used to hold your stems in transit, but will return any ribbons, & where requested any air dried florals & leftover pressed flowers, with your frame. You are responsible for all postage costs associated with sending your bouquet/event flowers to PPS.
COLOUR CHANGES & FADING
You understand that the colour of your flowers will fade; it is a natural occurrence with flowers & foliage. You also understand that your original flower colour can change while in the press. White roses are especially prone to yellowing/browning & all flowers can change in colour, with the colour of the flower when it enters the press being different to that when it comes out. Once framed your flowers will also changed colour over time, naturally fading - your flowers are not colour corrected or sprayed.
LAYOUT & DESIGN
PPS will use professional judgment on what should be included in your final piece, how much space will be in your piece, & the overall look. If you find inspiration in pieces PPS has done in the past & would like your final piece to resemble that layout, PPS will do our best to imitate it if your flowers permit us to do so; PPS does not work off of other artists’ designs. A mock-up will be designed & sent to you, & you understand that your final piece will not look entirely like the approved mock-up. Please note PPS longer offers ‘bouquet’ style designs. All artwork is signed for copyright protection &, unless specified before framing, artwork is designed to be displayed portrait, with the signature to the bottom right.
TIMESCALE
Your frame will be sent within a reasonable time after your flowers have been received, & you understand that this time frame can be around 8-15+ weeks from the receipt of your flowers. This timescale can vary during different times of the year & during peak wedding season timescales may increase. Designs are worked on in date order unless otherwise agreed, & a rush fee may apply if you need your flowers returned by a certain date.
DELIVERY
PPS shall not be liable for any delays, losses, or damages in transit, & you acknowledge that the risk of loss shall passes to you upon dispatch. The delivery address will be checked with you prior to posting but you understand that you are responsible for providing the correct details for delivery. Your order will be sent out via next day, fully insured delivery with Royal Mail Special Delivery, or Parcel Force Express where required. Where a preferred delivery day is specified, PPS will, where possible, aim for this delivery day but you understand PPS is not responsible for any delays in delivery once your order has been dispatched. You understand that your email & mobile number may be used for delivery updates.
CARE
You understand it is important to keep your frame out of direct sunlight, away from excessive heat & humid conditions, & to handle your frame with care. Wipe clean with a soft damp cloth.
GIFTCARDS
Please see giftcard reverse for terms.